Privacy Policy

Effective since: Aug 26, 2024

Matte Blaq is committed to protecting and safeguarding the privacy of the members and visitors to our website. This policy describes how we collect and use personal information on this site. Please note that this policy governs only information gathered online by this website and does not extend to information collected through any other online/offline manner. This Privacy Policy applies to current and former visitors to our website and our online customers. By visiting and/or using our website, you consent to this Privacy Policy.

Information we collect

  • Contact information such as name, email, mobile number, phone number, and address.
  • Payment and billing information, such as billing address and payment method. We NEVER collect your credit card/debit card or banking information. This information will be obtained and processed by our online payment gateway partner and not stored by Matte Blaq.
  • Information you post in a public space on our website.
  • Preferences Information such as product wish lists, order history, and marketing preferences.
  • Personal information such as your date of birth, family information, and any other details you provided during registration on our website.
  • Other information. If you visit our website, we may collect information about your IP address, the browser you’re using, the type of device you use, and/or the operating system your device is running. We might also look at what site you came from, the time spent on our website, the pages accessed, or what site you visited when you left us.

We may collect information.

  • When you register/sign up on our website or buy products, we collect information directly from you. We also collect information if you post a comment/review on our websites or submit information such as your pin code while using the website.
  • We passively use tracking technologies, such as Google Analytics, Google Webmaster, browser cookies, and web beacons/tracking links, to collect information about your use of our website.
  • From third parties, such as information like name and email ID provided by third-party social media sites to us when you use an integrated social media feature on our websites.

Use of your personal information

We use the information we collect:

  • To communicate with you regarding order fulfilment, purchase confirmation, responding to your queries or service requests, and administering your account.
  • To provide customized products and services. We might use your information to customize your experience with us. This could include displaying content based on your preferences.
  • To improve our products and services, we may use your information to collect site trends and customer interests and combine it with information about you we get from third parties.
  • For marketing purposes, we might send you information about special promotions or offers, new features or products, products or services you may be interested in, a newsletter, surveys, etc.
  • To send you transactional communications. We might send you emails or SMS about your account activity or any purchases you made.

We use information as otherwise permitted by law.

Information Sharing

  • Affiliates/Partners: We may share your personal information with our affiliates for promotional or marketing purposes to be used in accordance of this privacy policy.
  • Third-party service providers: We may share information with third parties who assist us with our business activities, such as logistics partners, payment processors, and transactional message processors. Such third parties may use this information on our behalf only to perform their functions.
  • Compliance with law: We may share information as necessary to comply with applicable laws, regulations, legal processes, or requests from government agencies.
  • To any other third party: With your prior consent, we may share information with a third party for their use in accordance with their policies.
  • Business Transfers: We may share information with any successor to all or part of our business.

Email Opt-Out

You may opt out of receiving our newsletter and/or marketing emails by following the instructions to do so included in these emails or by updating your preferences in the ‘My Account’ section on our website.

Third-party sites

Our website may contain links to third-party websites. You may be redirected to websites we do not control when you click on these links. This policy does not apply to the privacy practices of those websites. We encourage you to carefully read the privacy policies of other websites. We are not responsible for these third-party sites.

Comments

If you have any questions about this Policy or other privacy concerns, email us at support@matteblaq.com.

Updates to this policy

We reserve the right to update our privacy practices from time to time. If we make any changes in our policy, we will post the revised version on this page. Please check the policy effective date at the top.

Jurisdiction

Your visit to the website and any dispute over privacy are subject to this policy and the website’s terms of use. In addition to the preceding, any disputes arising under this policy shall be governed by the laws of Texas.